PLACE YOUR BET
Decide how many coins or what size of bet  you want to wager before the pyramid begins to rise. The higher your bet, the greater the potential reward — but beware, Ra rewards the fearless, not the reckless.
 
WATCH THE PYRAMID RISE
As the game begins, blocks are added layer by layer to the pyramid, and the winning multiplier grows. The higher the pyramid, the bigger your reward will be if you cash out in time.
 
CASH-OUT OR RISK IT ALL
You can choose to cash out at any point to claim your winnings based on the current multiplier. But wait too long, and the pyramid may collapse into the sands, taking your bet with it. Timing is everything — trust your instincts and seize the moment!
 
PYRAMID COLLAPSE
The pyramid’s collapse is random and inevitable. If it falls before you cash out, your bet is lost, and the game resets for another round.
 
TIPS FOR SUCCESS
Want to beat the game? Here’s a few tips to get those coins flowing.

• Trust your intuition: Ra rewards the daring but not the greedy.
• Set a strategy: Decide beforehand how high you’re willing to go before cashing out.
• Remember, the sands of fortune shift quickly — timing is key.

Take your chances and see if you can rise with the pyramid before it falls! Are you ready to challenge the sands of destiny?

GAMEPLAY

HOW DO I CREATE AN ACCOUNT?
You can create a Sands of Ra account by downloading any of our games and selecting “Sign Up” on the welcome screen. You’ll need to provide a valid email address and mobile number and create a secure password. Remember, you must be 18 years or older to create an account.
 
I FORGOT MY PASSWORD
Click on the “Forgot Password” link on the login screen. Enter your registered email address, and we’ll send you instructions to reset your password. Make sure to check your spam folder if you don’t receive the email within a few minutes.
 
HOW DO I CHANGE MY PASSWORD?
Yes, you can change your username once every 30 days. Go to Settings > Profile > Edit Username. Please note that inappropriate usernames may be changed or banned without notice.
 
HOW DO I DELETE MY ACCOUNT?
To delete your account, go to Settings > Privacy > Delete Account. Please note that this action is permanent and will result in the loss of all game progress and virtual items.
 
IS SANDS OF RA FREE TO PLAY?
Yes, Sands of Ra is free to download and play. We offer optional in-game purchases for virtual items and currency that can enhance your gaming experience.
 
IS SANDS OF RA COMPLETELY RANDOM?
Absolutely! Sands of Ra uses a globally certified RNG to determine at which point during gameplay the pyramid collapses.
 
HOW DO I CLAIM MY WINNINGS? 
If you are playing the free to play version of Sands of Ra then you will bet virtual currency coins. Winnings coins will be automatically credited to your account which you can use to trade for our Zu Coin crypto currency or buy our game merchandise.

If you are playing the real-money version of the game, simply go to Profile, select a withdrawal method and complete the transaction.
 
CAN I PLAY OFFLINE?
Sands of Ra is an online-based game and require a stable internet connection to play. This ensures fair gameplay and secure account access but follow us on social media to receive updates on new games, some of which may allow you to play offline. Join our Telegram group here.

 

TECHNICAL

WHY CAN’T I CONNECT TO THE GAME?
Connection issues can occur due to:

– Poor internet connection

– Server maintenance

– Browser compatibility issues

Try checking your internet connection or trying a different supported browser.

 
WHAT ARE THE MINIMUM BROWSER REQUIREMENTS?
Our games are optimized to run on most modern browsers like Chrome, Firefox, Safari, and Edge. Make sure your browser is updated to the latest version for the best gaming experience.
 
HOW CAN IMPROVE GAME PERFORMANCE?
To improve performance:

– Close unnecessary browser tabs

– Clear your browser cache

– Use a stable internet connection

– Ensure your browser is up to date

 
HOW DO I REPORT A BUG?
You can report bugs through:

1. In-game support: Settings > Help > Report Bug
2. Email: [email protected]

Please include details about the bug and steps to reproduce it.

 

OTHER QUERIES

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods including:

– Credit/Debit Cards

– Mobile Money/ Airtime

– Online Payment Services

Note: Available payment methods may vary by region.
 
WHY WAS MY DEPOSIT NOT SUCCESSFUL?
Common reasons for failed purchases include:

– Insufficient funds

– Network connection issues

– Payment method restrictions

If you were charged but didn’t receive your items, please contact support at [email protected] with your transaction details.
 
ARE REFUNDS AVAILABLE?
Please refer to our Terms and Conditions,
 
WHAT HAPPENS TO MY VIRTUAL ITEMS IF I CHANGE DEVICE?
Your virtual items are tied to your account, not your device. Simply log in to your account on your new device to access all your items.
 
HOW DO I REPORT INAPPROPRIATE BEHAVIOUR?
You can report inappropriate behaviour through the in-game reporting system. Click on player profile > Report Player, or contact our support team directly at [email protected].
 
CONTACT US
Still have questions? Contact us at:

Email: [email protected]

We typically respond to all inquiries within 24 hours during business days.

INTRODUCTION
Welcome to PlayZuZu! We are committed to protecting your privacy and ensuring you have a positive experience on our gaming platform. This privacy policy explains how we collect, use, and protect your personal information when you use our games and services.
 
INFORMATION WE COLLECT
Personal Information

– Your name and email address when you create an account

– Your phone number for account recovery

– Your country of residence and age for regional content delivery

– Device information including device ID, operating system, and browser type

– IP address and general location data
 
Gaming Information

– Your in-game progress and achievements

– Game preferences and settings

– Purchase history for in-game items

– Gaming activity and interaction with other players

– Game performance data and analytics
 

HOW WE USE YOUR INFORMATION
Essential Gaming Services

– To create and manage your gaming account

– To provide customer support

– To process in-game purchases

– To improve game performance and user experience

– To prevent cheating and maintain fair gameplay
 
Communication

– To send important updates about our games

– To notify you about changes to our services

– To provide technical support notifications

– To share information about new features and games

 
DATA STORAGE & SECURITY
We store your data on secure servers located in approved data centers. We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. Your data is encrypted during transmission using industry-standard protocols.
 
Data Sharing

We may share your information with:

– Third-party service providers who help us operate our games

– Payment processors for in-game purchases

– Analytics providers to improve our services

– Law enforcement when required by law
 
We do not sell your personal information to third parties.
 
YOUR RIGHTS
You have the right to:

– Access your personal information

– Correct inaccurate information

– Request deletion of your account and data

– Opt-out of marketing communications

– Request a copy of your data
 
CHILDREN’S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. If you believe we have collected information from someone under 18, please contact us immediately.
 
DATA RETENTION
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will retain certain information as required by law.
 
CHANGES TO THIS POLICY
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
 
CONTACT US
If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]
 
LOCAL LAWS
This privacy policy complies with applicable data protection laws in African countries where we operate, including:

– Protection of Personal Information Act (POPIA) in South Africa

– Nigeria Data Protection Regulation (NDPR)

– Kenya Data Protection Act
 
YOUR CONSENT
By using our games and services, you consent to the collection and use of information as described in this privacy policy. You can withdraw your consent at any time by deleting your account, though this may affect your ability to use our services.

 

1. INTRODUCTION
Welcome to PlayZuZu! These Terms and Conditions (“Terms”) govern your access to and use of PlayZuZu’s games, applications, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
 
2. ACCEPTANCE OF TERMS
By creating an account, downloading, installing, or using our Services, you confirm that:

– You are at least 18 years old

– You have read, understood, and accepted these Terms

– You agree to comply with all applicable laws and regulations

– You have the legal capacity to enter into this agreement
 
3. USER ACCOUNTS
3.1 Account Creation

– You must provide accurate and complete information when creating your account

– You are responsible for maintaining the confidentiality of your account credentials

– You are solely responsible for all activities that occur under your account
 
3.2 Account Security

– You must immediately notify us of any unauthorized use of your account

– We reserve the right to suspend or terminate accounts that violate these Terms

– You may not share, sell, or transfer your account to another person
 
4. VIRTUAL ITEMS & CURRENCY
4.1 Virtual Content

– We may offer virtual items, currency, or content for purchase or earning through gameplay

– Virtual items and currency have no real-world value and cannot be exchanged for real money

– We reserve the right to manage, regulate, modify, or eliminate virtual items or currency at any time
 
4.2 Purchases

– All purchases are final and non-refundable unless required by law

– Prices for virtual items may change at any time without notice

– You may not transfer, sell, or exchange virtual items outside of our Services
 
5. USER CONDUCT
You agree not to:

– Use cheats, automation software, hacks, mods, or any unauthorized third-party software

– Exploit bugs or glitches in the game

– Harass, abuse, or harm other users

– Share inappropriate, offensive, or illegal content

– Attempt to gain unauthorized access to other user accounts or our systems

– Use our Services for commercial purposes without our express permission

– Reverse engineer or attempt to extract source code from our Services
 
6. INTELLECTUAL PROPERTY
6.1 Ownership

– All rights, title, and interest in our Services belong to Playzuzu

– Our Services are protected by copyright, trademark, and other intellectual property laws

– You may not use our intellectual property without our express written permission
 
6.2 User Content

– You retain ownership of any content you create and share through our Services

– By sharing content, you grant us a worldwide, non-exclusive license to use, modify, and distribute your content

– You agree not to share content that infringes on others’ intellectual property rights
 
7. SERVICE AVAILABILITY & UPDATES

– We strive to keep our Services operational but do not guarantee uninterrupted access

– We may perform maintenance or updates that temporarily suspend access to our Services

– We reserve the right to modify or discontinue any feature or portion of our Services

– We are not liable for any loss or damage resulting from Service interruptions
 
8. TERMINATION
8.1 Account Termination

We may suspend or terminate your account if:

– You violate these Terms

– We are required to do so by law

– We cease operations or discontinue the Services

– We believe termination is necessary to protect our Services, users, or rights
 
8.2 Effect of Termination

Upon termination:

– You will lose access to your account and all virtual items

– You will not be entitled to any refunds

– Sections of these Terms that should reasonably survive termination will continue to apply
 
9. DISCLAIMERS & LIMITATIONS
9.1 Warranty Disclaimer

– Our Services are provided “as is” without any warranties

– We do not guarantee that our Services will be error-free or uninterrupted

– We are not responsible for any losses resulting from your use of our Services
 
9.2 Limitation of Liability

– We are not liable for any indirect, incidental, or consequential damages

– Our total liability shall not exceed the amount you have paid us in the past six months

– Some jurisdictions do not allow certain limitations, so some may not apply to you
 
10. CHANGES TO TERMS

– We may update these Terms at any time

– We will notify you of significant changes through our Services

– Your continued use of our Services after changes constitutes acceptance of the new Terms
 
11. GOVERNING LAW

– These Terms are governed by the laws of the jurisdiction where we are registered

– Any disputes shall be resolved in the courts of that jurisdiction

– You agree to submit to the jurisdiction of such courts
 
12. CONTACT INFORMATION

For questions about these Terms, please contact us at:
Email: [email protected]
 
13. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
 
14. YOUR AGREEMENT
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
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